Supporting our customers as they support Ukrainian refugees

As the humanitarian crisis in ukraine unfolds, we know that many of our customers are looking to help in any way they can. we’re here to support you by offering guidance on how plans to assist ukraine refugees might affect existing insurance covers.



Homeowners across the UK are offering their homes to Ukrainian refugees. In these exceptional circumstances, it may be that they are viewed as family members on your household insurance cover to keep things simple. However, it is important that you discuss the potential implications of this with your dedicated Account Executive, as some accidental damage, for example, may not be covered.


Commercial vehicle cover

If you’re using your commercial vehicle to transport goods and aid, you’ll need to double check that your activity is covered by your motor or commercial fleet insurance. You may, for example, be driving more miles than your policy assumes and be transporting different items. These details can make all the difference to the insurance cover you have, so it’s important to discuss your cover with one of our specialists.


Buildings insurance

There are a range of community buildings, for example schools, opening their doors to offer food and shelter to refugees. If you are responsible for the building, it is important to contact your insurer to discuss risk levels to ensure your policy remains suitable.


What we can do for you

We’re here to help.

Whatever your support involves, take the time to ensure you are clear on how your actions might impact your insurance cover by contacting your Account Executive.

There is no one size fits all.

Whatever your insurance requirements, we ensure you are fully covered for your unique needs.

Adjust your policy.

Where necessary, we can make any adjustments needed to your policy or we can simply provide you with a refresh so you fully understand any risks.


Helping you to help others

We are working proactively with insurers on behalf of our customers so you can offer support to those who need it.

Contact your dedicated Account Executive to have a conversation around what you’re planning to do, so they can ensure your cover is still right for your needs.