Jon Gray Dip CII

Branch Director

Started insurance career at General Accident in 1985. Since then, has worked for local North East brokers including Todd & Cue and Bishop Skinner, carrying out various roles including managing an office in Sunderland whilst working for Henderson Insurance Brokers. Left Aon to join BSIS in May 2021 when an unmissable opportunity to join the team as an Account Director came along.

Rob Capocci

Account Manager

Commenced employment with Norwich Union in 1968 before moving to a claims background with both insurer and then Marsh & McLennan Group. Has worked for other local brokers for many years before moving to BSIS as an Account Manager in November 2012 following the sale of his previous company to CCV.

Richard Lloyd BA ACII

Account Director

Richard has over 25 years experience of working in the insurance industry, working for brokers and insurance companies in the UK and Australia. Richard started his career as a graduate trainee at an insurance company and moved into insurance broking in 2002. Richard has held positions in claims, client service, management and business development.

Mark Anderson

Account Executive

Mark began insurance career in 2008 with AA Insurance, where he worked in various roles until 2017. He then left to join an independent North East broker, NC Insurance, as a Commercial Account Handler, working there up until December 2021 when he left to join the team at BSIS. Promoted to Account Executive in 2023.

Donna Laws Dip CII

Office Manager

Joined BSIS at the start of October 2016 having spend 24 years commercial broking at Newcastle based Lycetts.

Claire Evans

Commercial Account Handler

Started work at AA Insurance in 2000 before commencing employment with BSIS in August 2002.

Debbie Armstrong

Commercial Account Handler

Joined the team at BSIS in February 2015 after having spent 25 years at independent NE Brokers Lycetts.

Mandy Armstrong

Commercial and High Net Worth Account Handler

Has 30 years’ experience working for various independent brokers having joined BSIS in November 2010.

Ann Dickinson

Personal Lines Account Handler

Has over 30 years’ experience in the insurance market, joining BSIS in August 2011.

Lynsey Gray

Personal Lines and Commercial Account Handler

Joined BSIS in November 2017 having worked in similar roles in the NE market for the past 10 years.

Kate Murray

Commercial Account Handler

Kate joined the BSIS team in April having worked for NFU Mutual for 6 years handling a varied range of insurance products.

Liberty Cook

Commercial Account Handler

Relocated to the North East from Rutland in October 2023, having previously worked for NFU handling a range of insurance products and being responsible for marketing and organising events.

Declan Johnston


A standout candidate from several applicants.  Studying insurance exams and progressing well with knowledge and within team.